“Company” means Stretch Event Productions LTD / Stretch & Tents / Stretch & Care and/or their subcontractors or agents. 

“Client” is the person hiring the service from the company. 

“Delivery date” is the day on which the equipment is delivered. 

“Site” is the area where the tent is to be erected. 

“Equipment” are the items referred to in the Invoice. 

“Cleaning Period” is the period referred to in the quotation, not including time for erecting and removing Equipment. 

“Service Charge” is the amount payable by the client to the company as specified on the Invoice. 

“Quotation” and “Invoice” mean the quotation and invoice sent by the company to the client detailing the equipment, services, rental period and/or hire charge. 

“Return Delivery” is the day on which the equipment is expected to be returned.

These conditions shall apply to all orders and contracts for the cleaning and possible erection/removal of equipment in the United Kingdom by the company or its authorised agents and if there are any qualifications or variations to these conditions it is important for the avoidance of doubt that such variations should be in writing in the space overleaf. 

Upon receipt of invoice clients must pay a non-refundable 50% deposit to secure the booking. The cleaning service is not secured until the payment is received and signed terms and conditions have been returned. The company also reserves the right to withhold the return of equipment should it be processed without payment. 

1. The Company Undertakes

1.1. To receive the equipment and commence the cleaning process within the agreed time period, excepting where the equipment is excessively dirty, damaged, or wet, as well as during extreme weather conditions. 

1.2. Upon request from the client and following the agreement of fees, to dismantle and remove the equipment from the site in accordance with timings agreed with the client. 

1.3. Upon request from the client and following the agreement of fees, to deliver the equipment and to proceed to erect it for use following the cleaning period. 

1.4. Upon request from the client and following the agreement of fees, to collect and return equipment. 

2. The Client Undertakes

2.1. To pay the balance in accordance with the Invoice. 

2.2. To pay interest on all monies outstanding 7 days after the date for payment both before and after judgement at a rate of 4 per cent per annum above the base rate of Barclays Bank. 

2.3. To provide the company with an agreed equipment arrival date and accurate assessment of the condition of all relevant equipment. 

2.4. If equipment removal and/or erection is agreed upon, to obtain any necessary permission to erect the equipment from the site owner and any and all permissions required relating to planning consent and planned activities within the tent. 

2.6. If equipment erection is agreed upon, to obtain planning consent and/or building regulations approval, should this be required. 

2.7. If equipment erection is agreed upon, if any part of the equipment includes electrical apparatus to provide such power points or supply as may be reasonably required by the company within 15 metres of the equipment. 

2.8. If equipment erection is agreed upon, not to enter the equipment while it is being erected by the company. 

2.9. The company reserves the right to revise or withdraw any quotation prior to acceptance and to vary the quoted charges should substantial increase in costs occur. 

2.10. Following the cleaning period, to be present/available on the return delivery date to receive the equipment. If the client wishes to change the date of return delivery, they accept this is not always possible and is at the discretion of the company. If re-organising the return delivery date, the client will be liable to any additional labour charges and/or a storage fee of £25 per day. 

3. Variations 

3.1. The company will use its best endeavours to provide the client with the service ordered but where this is not possible or where the client’s equipment is not received by the company as described the client, the company will notify the client as soon as possible of any required alterations to the cleaning process. Should the client wish to terminate the contract at this stage any monies paid will be refunded minus costs incurred to date by the company. 

3.2. Delays and waiting time: If equipment removal/erection is agreed upon and the build/break crew are unable to commence work or access the tent site on arrival, a charge of £20 per hour per person after the first hour and for the period of delay is incurred by the client. 

4. Understandings

4.1. All sums payable under this agreement, unless otherwise stated, are exclusive of VAT and other duties or taxes. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums. 

4.2.     The client understands that in some cases of extreme soiling it may be impossible for us to ensure complete removal of some staining. 

5. Assembled & Pre-Assembled Structures Sign off

The following is true for circumstances whereby equipment erection/removal is agreed:

5.1. Upon the signing of the assembled & pre-assembled structures sign off sheet, the client is of the understanding that if the company is required to return to site, a minimum call out fee of £180 will incur, unless:

5.1.1. The structure has been compromised by adverse weather conditions.

5.1.2. Written agreement has been received in advance..

5.2. In the event where the client is absent during the undertaking of the assembled & pre-assembled structures sign off the company is not responsible for a recall. 

5.3. Festivals: If applicable the client is required to be present with the health & safety officer during the acceptance of the finished structure of the certificate of completion otherwise any returns to site to make adjustments may be chargeable. 

6. Parking 

The following is true for circumstances whereby equipment erection/removal, and/or delivery/collection, is agreed: 

6.1. The client is required to provide adequate parking facilities for the duration of the works in the form of a parking space, parking permit, or designated parking.

6.2. If the parking is inadequate and the company receives a parking fine the client is required to pay said fine unless the company receives such a fine due to negligence.

7. Photography 

7.1. The client consents that any images taken by the company may be used for advertising and marketing purposes. 

8. Cancellation

8.1. Either party shall have the right to terminate this contract without penalty within seven days from the date of the contract, provided that written notice of such termination is given by one party to the other within this period. However, if the company has commenced any work or preparation related to the performance of this contract prior to receiving such notice, cancellation may no longer be permitted, and any sums paid by the client to the company shall be non-refundable.  

9. Loss or Damage

9.1. The company shall be responsible for the maintenance and safe custody of the equipment for the duration of the period of cleaning.  

10.2. It is the responsibility of the client to insure the equipment during the cleaning period. 

10.3. The company will take all reasonable care to avoid damage when handling the client’s equipment however it is the client’s responsibility to ensure the equipment is suitable for the cleaning processes. The company cannot be held responsible for any damage or alterations that may occur to the client’s tent during cleaning or repair other than due to the negligence of the company’s servants, agents or contractors. 

10. Exclusion of Liability

10.1. The company will make every effort to complete the cleaning of the equipment on or before the agreed completion date, provided that the client has complied with the undertakings set out above. If delays are caused due to events outside our control or if the equipment is not supplied in the condition as described, then we will not be liable for any additional costs due to delays. If delays are due to fault of the company, then the liability of the company shall be limited to return of the monies paid by the client.  

10.2. The company cannot be held liable for failed waterproofing. Factors such as age, UV exposure, mould, and other soiling, can mean that the waterproofing chemical may not take despite our best efforts. The company will make every effort to waterproof items successfully but cannot be held liable for failed waterproofing.

11. Third Party Equipment Erection/Removal 

11.1. The company will use its best endeavours to provide appropriate erection/removal of clients’ own equipment if agreed upon however we will not be liable for any damage incurred to equipment due to any equipment defects, existing damage or shortcomings in existing installations.